Reasons for the Increasing Importance of Intercultural Communication

Answer:

*The globalization of markets
*Technological advancements
*Global connectivity
*An intercultural workforce

Expanding intercultural workforce

Answer:

*Immigration makes intercultural communication increasingly necessary
*Business communicators must learn to adapt to an intercultural workforce and multinational companies

Dimensions of culture

Answer:

*Context
*Individualism
*Formality
*Communication Style
*Time orientation

How we form judgments: stereotype

Answer:

an oversimplified behavioral pattern applied uncritically to groups

How we form judgements: prototype

Answer:

a mental representation based on characteristics that are flexible and open to new definitions (positive)

How we form judgements: prejudice

Answer:

a rigid attitude based on erroneous beliefs or preconceptions

Techniques to broaden your intercultural competence

Answer:

descriptiveness, nonjudgmentalism, supportiveness

Nonjudmentalism

Answer:

being tolerant, which helps prevent defensive reactions

Intercultural proficiency

Answer:

*requires a conscious effort
*leads to more satisfying relationships
*makes work life more productive, gratifying, and effective

Techniques for bridging the gap between cultures

Answer:

Tolerance, helping others save face, patience