Good listeners will always state their own opinions so the other person knows where they stand on issues.

  1. True

  2. False

Answer:

B

According to the text, the most helpful way of responding to a problem is to offer good specific advice.

  1. True

  2. False

Answer:

B

Speaking is an active process; listening is a passive activity.

  1. True

  2. False

Answer:

B

The purpose of paraphrasing is to share more about yourself with others.

  1. True

  2. False

Answer:

B

Paraphrasing is recommended as a good listening style both for informational listening and listening to help.

  1. True

  2. False

Answer:

A

Which is an example of "noise" as the term is defined in your text?

  1. A jet flying low overhead while you're trying to talk.

  2. A headache that interferes with your listening.

  3. Feelings of anger directed toward a partner.

  4. Preoccupation with another topic during a lecture.

  5. All of the above.

Answer:

E

According to Ellen Langer, when you give careful and thoughtful attention and responses to the messages you receive you are listening

  1. selectively.

  2. purposefully.

  3. mindfully.

  4. for factual information.

  5. for personal information.

Answer:

C

When you try to reflect the underlying message in a statement, you are engaging in

  1. judging.

  2. questioning.

  3. paraphrasing.

  4. prompting.

  5. pseudolistening.

Answer:

C

It’s impossible to listen all the time because we

  1. hear so many verbal messages.

  2. are often wrapped up in personal concerns.

  3. can understand words faster than people speak them.

  4. have many physical distractions.

  5. all of the above.

Answer:

E

A major misconception about listening is

  1. that it is a natural process.

  2. that it takes place in the brain.

  3. it affects our physical body.

  4. you have to hear before you can listen.

  5. none of the above—they are all true about listening.

Answer:

A