client expectations

Answer:

3 categories:
- find a cure or straighten out a situation;
- define results as change in themselves & change in others
- describe what changes should occur as concrete rather than general
or abstract.

client's perspective re positive outcomes

Answer:

- practical improvements in their lives (better living conditions, food & clothing)
- intangible improvements (increased self-confidence, assumption of new roles, acquisition of new skills
- solution of their problems in living.

client satisfaction

Answer:

linked to
- their perceptions of the helping prof'l & of the relationship,
- the helper's ability to solve problems, and
- the amt of change the clients thought occurred during the helping process

client disatisfaction

Answer:

wanted material assistance from helper
or
received unwanted advice & help

working with the whole person

Answer:

A guiding principle in human services - focuses on the many components that define an indiv & the areas of support a helper must consider when providing assistance.
one way of viewing the client = study the meaning of the phrase.

American Communication Style

Answer:

Topics: small talk re life situations
Verbal: depend on spoken word, low context
Informal: acquaintance level friendliness
Avoid: arguments; overly emotional; talk too much; invade personal space; talk re finances, body odors, bodily functions, sex

American Ways of Reasoning

Answer:

Directness - precise, direct & clear
Facts - all must be true, accurate & valid
Numbers - most reliable facts (#s & stats)
Words - written word more impt than spoken
Cause & Effect - events have knowable, physical cause
Control - time, nature, emos, rationality
Pragmatism - realistic, down to earth, sensible

Personal or Home Care Aide

Answer:

A person who assists elderly or disabled adults with daily living activities at the person's home or in a daytime non-residential facility by keeping house (making beds, doing laundry, washing dishes) and preparing meals.

Dry Cleaner

Answer:

A person who operates or tends to washing or dry-cleaning machines to wash or dry-clean industrial or household articles, such as cloth garments, suede, leather, furs, blankets, draperies, fine linens, rugs, and carpets.

Locker Room Attendant

Answer:

A person who provides personal items and assistance to patrons or customers in locker rooms.