The tricks to influence clients are:

Answer:

discuss difficult problems
develop new perspectives
work on the right issues
explore possibilities
explore ways of achieving goals
engage in effective and efficient actions

It is a helper's responsibility and is necessary at times to:

Answer:

nudge, encourage or prompt clients to explore their concerns whey they fail to do so spontaneously

nonverbal prompts

Answer:

cues to signal the speaker with limited talking

Some nonverbal prompts are:

Answer:

body movements, gestures, nods and eye movement

verbal prompts

Answer:

responses such as "sure", "yes" or "okay" used at the correct times

2 forms of probing

Answer:

direct request for further info
direct questions

We use probing for:

Answer:

to go deeper into a subject, engage as fully as possible in dialogue, in other words, to get more info

open ended questions

Answer:

these questions are not answered with an easy "yes" or "no" or one word response

closed ended questions

Answer:

can be answered easily with one or two words, no elaboration needed

When do we use summarizing with clients:

Answer:

the beginning of a session to review the previous session and set the tone
when clients need a new perspective, to get the big picture